FAQ

Turnaround changes throughout the year, so the most current estimate is always posted in the announcement bar at the top of the site. Every piece is embroidered one at a time, in the order it came in. Need it sooner? Add rush production for $15 and we will move your item to the front of the line.

Yes! Each pre-order item shows its ship-by date on the product page. If your order includes a pre-order item, the whole order ships together once that item is ready, by its ship-by date. We don't split orders into separate shipments.

Need your other items sooner? Just place them as a separate order. You can see everything currently on pre-order on our Current Pre-Orders page.

No, we do not take customer drop-offs. But if you make a purchase from Mills Proper and ask for personalization, it will be sent to us!

We ship using Shopify’s standard carrier rates, calculated at checkout based on your address. If you are in the Lafayette, Louisiana area, you will also see Local Pickup as an option.

Yes — once your item is made, you can choose a faster carrier speed at checkout for an additional cost. This is separate from rush production, which speeds up how quickly we make your item in the first place.

A tracking link is emailed to you automatically as soon as your order ships.

Yes! If you are in the Lafayette, Louisiana area, select Local Pickup at checkout. You will receive an email with pickup instructions once your order is ready.

Every option is laid out in our Design Library (fonts, monograms, designs, motifs and appliqué, many with the full alphabet to view), so you can see exactly what you are choosing before you order rather than guessing. If you do not see a particular option on a product, it likely is not available for that item. And if you do not see a font or monogram style you love in the library, reach out. We are happy to talk through a custom option.

This is the question we get most. Every bag is shown side by side with its dimensions on the size guide, so you can see how they actually compare. If you are still torn, message us and tell us what you are packing.

A new personalized piece arrives every month for a year, styled to that month’s season or holiday theme. Choose from our shirt or bloomer subscriptions. Sign up by the 10th of the month to get your first piece the month after.

Swap sizes any time from the Manage Subscription page in your account — no need to cancel and start over. Your next shipment will go out in the new size.

Manage everything — skip a month, pause, update payment, or cancel — any time from the Manage Subscription page in your account. Cancel before your next billing date to avoid the upcoming charge; once a charge processes it is non-refundable, since personalization and production start right away.

It is not a birthday-themed design, just an extra piece. On top of your regular monthly piece, we send one additional piece free during the month of your child’s birthday, styled to that month’s regular theme.