Return & Refund Policy

Sep 16, 2026

Overview

Every Flourish Embroidery piece is made to order — stitched and finished after you place your order, not pulled from stock. Because of that, all sales are final. The one exception is a piece that arrives damaged, defective, or wrong because of our mistake — see the Damaged, Defective, or Our Error section below.

Custom & Personalized Items

Most everything we make is personalized — monogrammed, appliquéd, or embroidered with the name, initials, thread colors, or size you choose at checkout. Because production begins on your exact specifications, personalized items are final sale. We can't accept returns, exchanges, or refunds for:

• A name or monogram stitched exactly as you submitted it, including misspellings
• Thread color, fabric, or size selections you change your mind about after ordering

Please double-check names, spelling, monogram initials, and size/color selections before submitting your order — once it's in production, it can't be edited.

Non-Personalized Items

Any non-personalized item is final sale as well. Because everything is made to order in small batches rather than kept in stock, we're not able to accept returns or offer refunds or exchanges on non-personalized pieces.

Damaged, Defective, or Our Error

If your item arrives damaged or defective, or we made a mistake filling your order (wrong name, wrong item, or wrong colors from what you ordered), we'll make it right with a replacement or a refund.

1. Email mallory@flourishembroidery.com within 7 days of delivery with your order number and a photo showing the issue
2. Once approved, return the item; return shipping is the customer's responsibility
3. Your refund is issued to your original payment method once we receive the returned item

Manufacturer Defects After Delivery

Once in a while a blank product has a manufacturer defect that shows up after delivery instead of at unboxing — a zipper failing, a seam giving out, and so on. These are handled case by case, since it depends on whether our supplier can send us a replacement blank at no cost.

Email mallory@flourishembroidery.com with your order number and a photo or description of the issue. When a free replacement blank is available, we're happy to personalize it again for you; a re-embroidery fee of 20% off your standard personalization price applies, plus shipping, since only the blank itself comes to us free of charge and coordinating the replacement with our vendor, receiving it, and re-shipping it still takes real time. We'll always quote the fee before doing any work, and you're never obligated to move forward.

Order Changes & Cancellations

Because embroidery work begins shortly after an order is placed, we can't edit an order once it's submitted — that includes names, sizes, colors, or any other detail.

If you need to correct something, you may cancel your entire order within 48 hours of placing it and place a new one with the correct details. Email mallory@flourishembroidery.com with your order number to cancel. After 48 hours, or once production has started, orders can no longer be canceled.

Questions?

For anything related to this policy — a damaged item, an order error, or a cancellation request — reach out to mallory@flourishembroidery.com and we'll take care of you.