Cancellation policy

Overview

Some items in our store are offered as subscriptions or pre-orders. This policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription, you'll receive repeat monthly deliveries. Your payment details are stored securely and you'll be charged each month unless you cancel.

Subscriptions automatically renew each month unless you cancel. You can change or cancel your subscription at any time — your order confirmation emails include a link to manage your subscription yourself through our customer portal, including pausing, skipping, or canceling upcoming deliveries.

If your payment for the month has already been processed before the 10th, you'll still receive that month's item; your subscription will then be canceled starting with the following month.

See our Return & Refund Policy for details on returns and refunds for items you've already received.

Pre-Orders

When you purchase a pre-order, you're buying an out-of-stock or soon-to-be-available item. We may collect no payment or a partial deposit at checkout, store your payment method, and then fulfill and charge the full or remaining balance once the item is ready.

You can cancel a pre-order any time before it's been fulfilled. Once it's fulfilled, it can't be canceled, but you can request a return or refund under our Return & Refund Policy.

Contact Us

Questions about your subscription or a pre-order? Reach out to mallory@flourishembroidery.com.